This page gives an overview of our solution from an application architecture perspective. The term ‘Online Operational Documentation Hub’ actually describes what is delivered by a method enabled by our software mechanism EUPUT (End User Page Upload Toolkit). The method is as follows –

a) Using ANY authoring tool, i.e. any tool that can save as PDF with embedded hyperlinks (such as MS PowerPoint®, MS Visio®, MS Word®, Google Docs®, Google Slides®, Libre Office Draw®, etc.), create sets of master pages containing hyperlinks to each other as required (all you need is the name of each master page)

b) Store those master pages using ANY document storage solution (such as SharePoint, OneDrive, Box, Google Drive, or any Document Management System) using its document management functionality if the master page content needs to be controlled (e.g. update permissions, access control, versioning, etc.)

c) Upload each master page with EUPUT (done in seconds with a few clicks) creating a HTML rendition of each one, resulting in a framework of online pages

d) Define EUPUT user access, routing and viewing permissions (an easy one-off set up task)

The result is logically grouped and structured online pages of information that can be navigated in three dimensions with a click of the mouse, and that can include signposting as required to other stored documentation or information resources. There are business applications in existence that provide an ability to navigate structured information in three dimensions (e.g. process modelling tools or website building tools), but our USP is that ANY member of staff can be the author/maintainer (such as the actual content owner or their representative), using ANY existing document storage solution and ANY existing everyday authoring tool, with no new technical skills required.

The solution is disruptive because it leaves the door wide open for literally anyone to design and create frameworks of online pages. Grouping and structuring information for intuitive consumption by others is not a technical activity. It is an information architecture activity that any competent operational person can be shown how to do. They would probably do it better than for instance a web designer creating pages of operational information on the company intranet, because they fully understand the subject matter.

Once the structure of the documentation hub has been designed and created, it will not be subject to a great degree of change because it mirrors the structure of the business itself. It is in effect the business architecture layer of the Enterprise Architecture Framework.

It is relatively easy to acquire the non-technical skill of grouping and structuring information into a framework of online pages for consumption by others. Research findings indicate that this skill needs to be developed and spread throughout business operations in all industries as a matter of urgency, not least to prepare for the imminent influx of post-millennials into the workplace. These people, who were born after the turn of the century, have grown up with a more visual and intuitive user journey using a point-and-click user interface to access information. 


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